Your Questions About Car Accident Claim Uk

Steven asks…UK only, car accident not your fault?on friday of last week, my daughter and i was hit by another car, totally his fault, my car was damaged, and my daughter and i are still suffering with whiplash, now i reported within an hour to my insurance company, the guy who did it still has not 6 days later, i was advised by my insurance to ring his and report it, but they cannot accept that, and would not even look into it, so i text him to do it, but he does not want to lose his no

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