Sandy asks…Insurance question?Heres the deal, we recently were rear ended, some kid didn't look both ways before crossing the street, so my girlfreind braked for him, and this guy hits our rear end. We have full coverage on our car, with a $500 deductible. Anyway we take it to the body shop and have them fix it, they call us to pick it up, and are informed we owe the body shop $500 before they will release the vehicle to us. Is this right? We weren't told anything about this prior to the work
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