David asks…Who would you claim from for lost/delayed baggage at Heathrow airport?Hi,
I recently flew back from Dubai to Heathrow airport with BA. When we arrived in the baggage collection hall it was in chaos. Bags were piled everywhere and we waited for ages for our bags to come through, but they never did. There were announcements for everyone in the baggage hall to "leave the bagage hall, fill out a pay and claim form and then leave the terminal without any bags". We didn't really want to
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